Mercure Exeter Southgate Hotel | Exeter ★ Book Spa Rooms, Wellness Deals & Guest Reviews

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About the Hotel

Southernhay East, Exeter, United Kingdom, EX1 1QF

“The hotel's position is perfect, just a short walk from the vibrant city center, making it easy to explore all the local attractions.”view full review

Mercure Exeter Southgate Hotel, a contemporary 4-star hotel, features 156 bedrooms including classic, privilege, suite, interconnecting, and accessible options. Amenities include a health and fitness center, an indoor swimming pool, and a large restaurant serving contemporary British cuisine. The hotel's public areas reflect Exeter's rich history with smart lounges and bar seating.

Rooms & Amenities

Rooms at Mercure Exeter Southgate Hotel offer captivating views over the city, including Exeter Cathedral and historic Southernhay. Each room is equipped with a flat-screen TV, free WiFi, and facilities for making tea and coffee.

Dining Options

The hotel's restaurant features a neo-Georgian design and offers a diverse dinner menu including salads, fish and chips, steaks, pastas, and curries. Guests can also request cooked-to-order dishes, enhancing their dining experience.

Leisure & Business

Guests can enjoy the hotel's health and fitness center, complete with a gym, indoor swimming pool, sauna, and hot tub. The facility also includes meeting spaces accommodating up to 120 people, with varied services for business needs.

Location & Transportation

Mercure Exeter Southgate Hotel is ideally situated near the city center and numerous landmarks including Exeter Guildhall and Rougemont Castle. Public transport is accessible with bus stops within walking distance, providing convenient travel options.

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Choose your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Standard Twin Room

Max:

2 persons

14 m²

Bed options:

2 Single beds

Shower

room details

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Privilege Room

Max:

2 persons

14 m²

Bed options:

1 Double bed

Shower

Coffee machine

room details

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Classic Room

Max:

2 persons

14 m²

Bed options:

2 Single beds

Shower

Bathtub

room details

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Price and Room Availability

Check availability and prices for your dates now!

Getting around

Comprehensive guide to transport options for seamless travel

City Centre

Exeter400 m

Airports

Exeter International (EXT) 9.3 km

Bristol (BRS) 107.4 km

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Relaxing Pool

“The indoor pool was a perfect retreat; the warm temperature and strong bubble jets in the hot tub made for a wonderfully relaxing experience.” view full review

Spacious Comfort

“The privilege room we stayed in was generously sized, providing ample space to unwind and enjoy our stay.” view full review

Delicious Meals

“Dining at the restaurant was a highlight; the dishes were beautifully presented and absolutely delicious, exceeding our expectations.” view full review

Helpful Gym Staff

“The gym staff were friendly and knowledgeable, always ready to assist with any questions about the fitness equipment.” view full review

General

No smoking on site
Free Wi-Fi
Parking
Safe deposit box
24-hour reception
Express check-in/ -out
Pets allowed
Rooms/ Facilities for disabled
Security
Luggage storage
Locker room
Lift
Smoke detectors
Fire extinguishers
Key card access

Sports & Fitness

Fitness centre
Yoga class
Sports trainer

Guest Parking

Electric kettle

Services

Pet amenities available
Room service
Housekeeping
Dry cleaning
Welcome drink

Dining

In-room breakfast
Restaurant
Snack bar
Bar/ Lounge area
Special diet menus

Business

Meeting/ Banquet facilities
Fax/Photocopying

Children

Cots
Children's menu

Spa & Leisure

Indoor swimming pool
Sun loungers
Spa lounge
Sauna
Jacuzzi

Room features

Wi-Fi in rooms
Heating
Mini-bar
Sitting area
Terrace
Garden furniture
Tea and coffee facilities
Ironing facilities

Bathroom

Free toiletries
Sink

Self-catering

Electric kettle

Media

Flat-screen TV
Direct dial telephone
AM/FM alarm clock

Room decor

Carpeted floor

Location

Southernhay East, Exeter, United Kingdom, EX1 1QF

Map view

Southernhay East, Exeter, United Kingdom, EX1 1QF

City landmarks

Museum

Royal Albert Memorial Museum

720 m

Landmark

Exeter Quay

1.6 km

Park

Northernhay Gardens

700 m

Castle

Rougemont Castle

700 m

Landmark

Underground Passages

600 m

Landmark

St Nicholas Priory

660 m

Landmark

Queen Street

880 m

Landmark

Miles' Clocktower

860 m

Art object

Redvers Buller

1.0 km

Bridge

The Iron Bridge

660 m

Church

Riverside Church

910 m

Nearby

Church

Exeter Cathedral

470 m

17 Catherine St

St Catherine's Chapel and Almshouses

380 m

Exeter - Catacombs and Lower Cemetery

230 m

Phoenix Blitz Memorial

Blitz Fountain and the Phoenix Blitz Memorial

230 m

Cathedral Yard Exeter Cathedral

Statue of Richard Hooker

330 m

Frog Street In a park off Frog Street

The Medieval Exe Bridge

530 m

Church

St Stephen's Church

420 m

Princesshay

Blue Boy Statue

440 m

Event hall

Exeter Guildhall

390 m

Exeter High Street

Exeter Riddle Sculpture

450 m

Church

St Pancras Church

460 m

251 High Street

Year of the Pedestrian Statue

570 m

National Trust's Killerton Estate

Clyston Mill

230 m

Near Killerton House

Budlake Old Post Office

230 m

Church

St Martin's Church

330 m

Shopping Area

Princesshay

460 m

Edmund Street

The House That Moved

440 m

Event hall

Tucker's Hall. The Guild of Weavers

460 m

Cathedral Yard

Exeter Cathedral Christmas Market

420 m

Restaurants

Opa Taverna

210 m

36-37 South Street

Cosy Club Exeter

170 m

1 Southernhay East

White Hart

210 m

66 South Street White Hart Hotel

Sparkles

230 m

10-12 Palace Gate

The Fusion Buffet

270 m

10 Palace Gate

Real India

260 m

28 South Street

On The Waterfront

410 m

4-9 Southern Warehouse

Cote Brasserie

500 m

19-21 Cathedral Yard

Pasha

310 m

80 South Street

Kaspa's Desserts

280 m

1 Market Street

Tang Shian

300 m

77-78 South Street

Reviews and Ratings

Reviews from guests about their experience.

70%

loved their spa retreat and can’t wait to return.

7.0/10

Very good

Rooms

5.8

Location

8.4

Service

6.2

Dining

5.0

Grace

United Kingdom, February 2025

7.6/10

I attended my son's wedding at this hotel, and it was an excellent experience overall. The staff went above and beyond to ensure everything went smoothly, and the food was superb. However, I had some issues with cleanliness in our family room, which could definitely use some attention. The location is quite convenient for exploring the city center, and the amenities like the gym and pool are nice extras.

Rooms

7.0

While the rooms were generally clean and comfortable, I noticed some marks on the bedding and carpets that should be addressed. The amenities like irons and fridges were practical, but we had some issues with electrical outlets.

Service

8.0

The service during the wedding event was fantastic, and the staff was very helpful. However, when handling our room issues after check-in, the response wasn't as efficient as I hoped.

Location

9.0

The hotel's location is convenient for city center access, making it easy to get around and explore nearby attractions.

Dining

6.0

The dining experience was decent, with a good selection at breakfast, but the service was slower than expected-especially during busy times.

Facilities

8.0

The gym and swimming pool were well maintained and added to the overall relaxing experience, though not all amenities were easy to access initially.

Richard

United Kingdom, February 2025

6.8/10

I had a mixed experience at the hotel, with a promising location and some comfortable amenities. The room was satisfactory, but it fell short in terms of cleanliness and basic necessities. Dining was chaotic with understaffing, which really impacted our breakfast experience. Overall, while the staff were friendly and did their best, improvements are definitely needed, especially during peak times like Christmas.

Rooms

5.0

The room was decent but had noticeable cleanliness issues with scuffed walls and torn net curtains. It had the necessary amenities but lacked attention to detail.

Service

6.0

Service was inconsistent, especially in the bar and dining areas. Staff were friendly, but there were delays and some confusion during peak hours.

Location

9.0

The hotel's location is excellent for accessing the city, making it a great base for shopping and sightseeing.

Dining

5.0

The dining experience was unfortunately chaotic, with long waits for food and insufficient staff to manage the breakfast crowd effectively.

Facilities

7.0

The leisure facilities were good but not outstanding. The pool area was nice, though I wouldn't call it luxurious.

Claire

United Kingdom, January 2025

7.0/10

My stay at the hotel was quite disappointing. We initially booked a suite, yet were given a regular room without any prior notice, which felt misleading. The cleanliness was also lacking with several rooms being dirty, although the bed was comfortable. Overall, the dining experience was expensive and not worth the price, and the service from some staff left much to be desired, especially when I was accused of not paying for breakfast.

Rooms

5.0

The room we received instead of the suite was just a regular room and not in very good condition, showing signs of wear and neglect. Despite that, the bed was comfortable enough for a good night's sleep.

Service

5.0

While some staff members were welcoming, I had a very negative experience with one who aggressively questioned my breakfast payment. The overall staff service felt inconsistent.

Location

7.0

The hotel is centrally located, making it relatively convenient for getting out and about.

Dining

5.0

Breakfast was very expensive for what it offered, more like a packed continental style with no real variety and left a bad taste afterwards given my unpleasant encounter with the staff.

Facilities

5.0

The facilities, including the dining area, did not meet expectations considering the pricing. Needed improvements in maintenance.

Avery

United Kingdom, October 2024

7.0/10

The hotel is centrally located in Exeter, making it easy to explore the city. While my room was well-appointed, I was disappointed with the inconsistent dining experience and some service aspects. The amenities like the pool and gym were nice additions, but the dining service left a lot to be desired, especially during breakfast. Overall, I felt the value for money could have been better considering the issues I encountered.

Rooms

7.0

The room was pleasant and well-appointed but had some quirky aspects, like a bathroom sink that was almost blocked.

Service

5.0

The service in the restaurant was disappointing, which negatively impacted my overall experience.

Location

9.0

The location is very central and accessible, which is perfect for exploring all the nearby attractions.

Dining

6.0

The dining experience was average with some issues, particularly during breakfast where service was not as expected.

Facilities

8.0

The hotel has good facilities, including a pool and gym area, which I appreciated.

Elliot

United Kingdom, September 2024

7.0/10

My stay had its ups and downs. The staff were amazing and really made the experience more pleasant, but the dining options were very disappointing, especially for breakfast. The location was quite central, making it easy to explore the area, yet the inconsistency in room quality was a letdown. Overall, the hotel has potential but needs improvement in certain areas.

Rooms

6.0

The room was clean, but quite dated compared to others I've seen, and you could hear everything from the neighboring room.

Service

9.0

The staff were welcoming and friendly, which really brightened my experience despite the issues I faced.

Location

8.0

Located conveniently close to the city center, making it easy to access nearby attractions.

Dining

5.0

The dining experience was disappointing, particularly breakfast, which was not well-stocked and lacked variety.